Frequently Asked Questions

Here are some of the most popular questions we get asked on a regular basis by new car owners and owners of leased vehicles. If you don’t see your question here feel free to give us a call at (314) 968-2585 and we would be more than happy to speak with you.

Q Do I have to use the manufacturer’s original equipment parts to keep my warranty valid?
A Legally, automakers cannot specify which parts are used to complete your vehicle’s service. You may use any brand-name quality parts such as NAPA Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.
Q What do I have to do to keep my car or truck’s warranty in effect?
A Make sure your vehicle is serviced at the intervals specified in your owner’s manual or warranty booklet and keep clear records of your vehicle’s maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner’s manual or warranty booklet, use it.
Q What parts should be replaced and at what intervals should these services be performed?
A Check your owner’s manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.
Q How does the quality of aftermarket parts compare with original equipment parts?
A Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by NAPA meet or exceed manufacturers’ specifications.